Jacksonville Answering Service News

 

1-800 We Answer Announces Jacksonville Answering Service Acquisition

(June 6, 2008  New York, New York)  1-800 We Answer (www.efls.com) a New York City based Answering Service and Call Center industry leader, announced today that it has acquired  Jacksonville Answering Service. Jacksonville Answering Service, their live operators, supporting staff and its web site

www.JacksonvilleAnsweringService.net, will serve Florida’s largest city with the same quality answering and messaging service they have been providing to companies, private practices, individuals, medical and educational institutions throughout the U.S. since 1969. 

Today, at 1-800 We Answer’s corporate headquarters in midtown Manhattan, President & CEO Robert Porter told reporters “Making this acquisition of Jacksonville Answering Service was important to us.  Florida is a huge tourism state and has many international and health care related companies.1-800 We Answer’s valuable resources and state-of-the art technology coupled with our very talented group of live operators and support staff, can have a positive customer service impact on hundreds of Jacksonville businesses. I’m confident that our talented live operators and technically savvy support staff will be able to proudly serve the wide array of industries and business that are situated throughout the Greater Jacksonville Metropolitan area.“  

Jacksonville Answering Service hires multilingual live operators to better serve the large number of import-export companies that are based in Jacksonville. The area is a major intermodal transportation hub which has many airports, bridges, railroads and deepwater ports. 

“Our bilingual live operators, many of whom are Spanish-speaking, can help any area international company to compete globally by being available around the clock. We’re a 24 hour, 365-day answering service. We’re able to cover our clients’ calls promptly and professionally at times. Our live operators, Jacksonville Answering Service and I are ready to keep communications flowing smoothly at all times, at any hour and on any given day of the week or year.”

Jacksonville Answering service will continue to develop its medical answering service division through this acquisition, gaining valuable expertise from 1-800 We Answer. 

“Serving the huge healthcare business community in North Florida is a make-sense partnership for us. When healthcare organizations and medical and dental offices allow HIPAA compliant Jacksonville Answer Service and our live operators to cover their calls with courtesy and care, results in a winning outcome for providers and patients. Our well-trained live operators can make a real and positive difference towards improving patient care. Our business is connecting patients with their doctors, and we’ve been counted among the best medical answering services, providing fast and reliable medical messaging.” 

Porter continued to speak about 1-800 We Answer’s employee culture. “Companies need to know that at Jacksonville Answering Service, our live operators are thoroughly screened and they receive ongoing account training. I know that quality makes a difference. To me, it’s all about providing quality services. Continuing to provide quality and reliable answering service to all the valued clients at Jacksonville Answering Service is of the utmost importance to me. Our extremely talented live operators share in our company’s commitment to providing answering service excellence.” 

Many industry analysts feel Jacksonville Answering Service through their team of  U.S. based live operators will further strengthen and reinforce 1-800 We Answer’s / Jacksonville Answering Service reputation as a reliable national industry leading provider